Many conversational AI solutions boast the capability for anyone to “deploy a chatbot in minutes.” But just because you can, doesn’t mean you should. Since your bot, or virtual agent, is only as valuable as how frequently your customer use it, it’s critical that it understands what your customers want.
The truth is, building a bot that successfully resolves customer issues and drives self-service rates will require some time and effort on your part.
The good news is there is some truth to the claim that building a bot is much easier than it used to be. You don’t have to be a developer or have coding experience to build and deploy a virtual agent. In this guide, we’ll share best practices for building virtual agents that go beyond automating conversations—to understand customer needs, drive engagement and deliver personalized experiences at scale.