Premier Hyde Park multifamily community went from missing almost 1/3 of incoming calls to answering 100%
Ivy Residences has always strived to deliver the best leasing and living experience. But staffing challenges stood in the way of their ability to answer incoming calls and complete guest cards. They thought a call center would be the solution, but a language barrier produced only more chaos, confusion and stress. And calls were still either missed or mishandled.
Ivy Residences needed a better solution — one that would enable them to take charge of their phone leads. That’s when Ivy Residences turned to RealPage® Knock® AI Voice. Now, they never miss a beat — or a call. The case study gives all the details.