Achieving digital-first business growth starts by bringing your technology services and operations together.
By bringing them together, you can:
- expand technology services while reducing costs
- deliver extraordinary employee and customer experiences
- and accelerate innovation and productivity
Join this 'hands-on' techincal workshop where we will have two breakouts focusing on Generative AI in iITSM and AI Operations.
Generative AI in ITSM
A look at how Generative AI can be applied throughout the service deck life cycle to improve deflection rates through smarter self-service, increase agent productivity through AI assistance, and lead to a positive feedback loop through better knowledge base generation.
Join this breakout to learn about how Generative AI can lead to:
Learn about how generative AI can lead to:
- Improved deflection rates through smarter virtual agents
- Increased agent efficiency through AI assistance
- Faster development times through AI code & workflow generation
- Attendees will get a chance to experience Now Assist, ServiceNow’s Generative AI solution for the ITSM lifecycle.
Attendees will get a chance to experience Now Assist, ServiceNow’s Generative AI solution for the ITSM lifecycle.
AI Operations
With the explosion of digital services, we estimate machine generated events/incidents might grow by ten times more than what we see today as organisations have more data coming from monitoring tools.
Organisations need help to proactively fixing these incidents to reduce impact on users and the business. At the highest level IT Operations Management AIOps works with all of your existing monitoring tools, and can collect data from source - applies Machine Learning and analytics – combined with knowledge of your infrastructure and Service Management data of Incidents, Problem and Change provides a unique platform to reduce MTTR (Mean Time to Repair) and apply automation.
Join this breakout workshop to learn how to:
- Navigate the Service Operations Workspace
- Setup Event Integration from external source
- Work with Events (Event to Alert configuration)
- Alert Correlation
- Create Automation of Incidents
Attendees will get a chance to experience ServiceNow’s Service Operations Workspace.
This event is designed for:
- IT Service Managers
- IT Operation Managers (those that have ITOM Health/ AIOps or are considering it).
- Platform Architects