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Customers value the experience and how they are treated. Messages or calls that originate from “Unknown” are ignored. The key is to immediately convey trust and transparency … then customers know it’s you and are more apt to engage.
Check out these ways to Own Your Brand:
- Rich communication services prominently displays your business name and logo.
- Branded calling showcases your brand name, logo, phone number, and call intent right on the lock screen.
- Conversational marketing nurtures customers and completes transactions in channel.
- AI-enabled voice handles self-service and FAQs quickly and effectively — and even delivers more targeted responses based on the customers’ history and preferences.
- Embedded video adds a face to the name for an elevated brand experience.