Propel your customer experience in 2025 with AI.
This ebook co-produced with Microsoft explores how AI is transforming the customer experience through concrete and inspiring examples from brands such as ASOS, L'Occitane, Nestlé and Wolverine.
Discover 4 key use cases where artificial intelligence is already generating a tangible impact on business performance:
- Real-time personalization
- Customer service at scale
- Accelerated resolution of friction points
- Control of brand image and consistency
More than 80% of companies are trying to differentiate themselves primarily with their customer experience. Yet, 40% of online interactions still frustrate users.
The good news? AI can give you a significant competitive advantage.