The Business Value of AI for IT Solutions

CIOs are under pressure to deliver exceptional technology services and experiences while managing the growing complexity of IT environments. The Business Value of AI for IT Solutions maps out how ServiceNow’s AI-powered platform enables IT service management (ITSM), operations management (ITOM), and strategic portfolio management (SPM) to boost efficiency, resilience, and business impact.

This guide showcases how ServiceNow AI Agents and GenAI capabilities help IT teams predict and resolve issues faster, automate repetitive tasks, and drive 24/7 productivity—all within a single, secure platform. It addresses the risks of fragmented AI initiatives and highlights how CIOs can work in step with ServiceNow to scale AI confidently across the enterprise.

With real-world success stories, and proven outcomes delivered through ServiceNow Impact, this guide offers CIOs a practical blueprint for turning AI investments into measurable business value.

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