How agentic AI will redefine retail ecosystems, operating models, and customer experience.
Over the past two years, generative AI adoption has expanded rapidly across the retail sector. The emerging agentic AI model goes further — enabling systems that can coordinate, self-adjust, and take action autonomously.
This report provides a data-driven view of:
- Market inflection points accelerating agentic AI adoption
- Capabilities that distinguish agentic systems from earlier AI models
- The implications for merchandising, supply chain, pricing, CX, and store operations
- The strategic advantage available to early adopters
Rather than incremental efficiency gains, agentic AI represents a structural shift — reshaping how retail organizations create value and compete.