Zendesk
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How Jackpots scaled their multilingual support with AI agents

Jackpots is a digital branch of the Grand Casino Baden and the first ever online casino in Switzerland. 11 support agents handle requests in English, German, French, and Italian. Their main support channels are email and live chat.

When Covid hit, the amount of requests rose dramatically, and keeping up with emails and live chat requests proved impossible for the agents. Jackpots decided to invest in an AI agent, and thanks to a quick and seamless set up process from Zendesk, they were able to adapt quickly to a sudden surge in volumes without needing to account for extra staffing.

Find out in this case study how Jackpots benefited from:

  • Headcount stability: Automation saved Jackpots from having to triple the size of their customer support team
  • Multilingual capabilities: Jackpots can serve customers in all four major languages spoken by their customers in the Swiss market and beyond
  • Quick and easy setup: Getting started was much easier than expected, and Jackpots had their AI agents up and running in only a few weeks

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