In today’s digital world, incidents occurring in customer-facing applications have a wider impact beyond the technical teams who respond to them. Customers demand to know why their tool, app, portal, game or shop is no longer responding. At the same time, internal leadership and line-of-business stakeholders are looking for answers.
While these update requests may be distracting to responders who have to stop what they’re doing to give status reports, this cross-functional communication is still required. Communication is a key part of the incident response process, especially with teams adopting hybrid work. Luckily, there’s a way to do it so that both sides of the house, technical and non-technical, feel supported and empowered to see the incident through.
When used together, PagerDuty and Slack provide an end-to-end approach to managing incidents in real-time, seamlessly coordinating communications and collaboration across teams in an organization. The result? Less stressful incident management experiences and better customer outcomes